I hear you man, there are shit heads working for every organization in the world. If I experienced that I would still call and complain, but I am a “letter writer”, as my wife puts it.
How else will someone who actually has say in the organization make a change if you don’t complain directly to them? I can promise it is less of a waste of time than complaining here...
So they may have hired some 22 year old moron to lead a top-roping program somewhere. Doesn’t discredit the whole organization, but certainly hurts their image. But if no one speaks up (other than complaining on a very small online forum) no corrective action is taken.
I don’t work for them, but I think you should at least write an email or something. I would expect a thoughtful response and follow-up with the “leader” would occur. Maybe I’m wrong, but you should at least try. If that happened to me I would certainly be reaching out to them.
Did the AMC leader really say “No one else can climb here?”
I really find that quote amazing, and applaud you for not dropping his anchors on the spot...