Yup, I'm with you...gave up a while ago after a ridiculously long delay regarding an exchange for a different sized jacket. Also, their focus seems to be more on the military & tactical stuff- which is OK but doesn't serve my needs. And, there's still no new version of the icesac/rocsac which they've been promising for ages!
It's really kinda ironic...early in my climbing career (mid-60's) lots of us used Army surplus gear; WWII surplus wool pants (actually really good when it's real cold- dry snow doesn't cling), canvas puttees before nylon gaiters became available, single layer 2-man mountain tents. Anyway, I'm glad GI's are now getting really good gear, but at 'our' expense!
I'll keep an open mind but there are lots of small companies like the 'early' Wild Things to support.